Have questions? Get in touch or look at the FAQ section.
General Practice Information
What services does AKW Wellness provide?
We specialize in medication management and brief psychotherapy for mental health conditions, with a focus on women’s mental health and ADHD.
Who will I be seeing for my appointment?
All visits are provided by a licensed and board-certified Psychiatric Mental Health Nurse Practitioner (PMHNP-BC) experienced in treating a wide range of mental health conditions.
Do you offer in-person appointments, or are all sessions telehealth?
We currently offer telehealth appointments and in-person sessions in Maryland.
Where are you licensed to provide care?
AKW Wellness provides care to Maryland residents only.
Appointments & Scheduling
How do I schedule a new patient appointment?
You can request an appointment through our patient portal or by calling/texting our office 202-240-2623.
How long are appointments?
New patient evaluations: 60 minutes
Medication management follow-up visits: 20–30 minutes
Additional brief, integrated psychotherapy is generally 30 mins.What is your cancellation policy?
We ask for at least 24 hours’ notice to cancel or reschedule. Late cancellations or missed appointments are subject to a fee.
Insurance & Payments
Do you accept insurance, and which plans are covered?
Yes, we accept most major commercial insurance plans. Please contact our office to check your insurance information.
What is the cost for self-pay patients?
Our rates are transparent and competitive. Please reach out for our current self-pay pricing.
Can I use my HSA/FSA card?
Yes, HSA and FSA cards are accepted.
Do you bill secondary insurance?
Currently, we do not bill secondary insurance because each plan has unique requirements that vary greatly. However, we will provide you with the paperwork needed so you can easily submit a claim to your secondary insurance provider.
Medication Management
Can you prescribe psychiatric medications?
Yes, we provide prescription management for most psychiatric conditions, including women's mental health, ADHD, anxiety, depression, etc.
Do you prescribe controlled substances for ADHD or anxiety?
We can prescribe controlled medications when clinically appropriate, following Maryland and Federal guidelines.
How do medication refills work?
New Patients: Refills are sent electronically to your pharmacy. Most require a follow-up appointment to ensure your treatment is safe and effective.
Current Patients: Please send an email to refills@akwwellness.com with your Name, DOB, Medication, Dosage, Quantity, Pharmacy, Pharmacy Address and Phone Number. Allow 48 hours time for your Clinician to send your prescription electronically.
Telehealth
What technology do I need for a telehealth visit?
A smartphone, tablet, or computer with a camera and reliable internet is all you need.
How secure are online sessions?
Our telehealth platform is HIPAA-compliant and encrypted to keep your information private.
What if I have technical difficulties during my session?
If issues arise, we’ll work with you to reconnect. If needed, we may complete the visit by phone.
Confidentiality & Compliance
Is my information confidential?
Yes. We follow all HIPAA privacy regulations to keep your health information safe.
Will my records be shared without my permission?
We do not share your records unless required by law or with your written consent.
Clinical Approach
What is your approach to women’s mental health and ADHD treatment?
We take a personalized, evidence-based approach that considers your unique goals, lifestyle, and health history.
Do you provide therapy, or just medication management?
Our primary focus is medication management, however we also provide brief psychotherapy and coping strategies. In addition, can collaborate with outside therapists if the patient requires more of a therapeutic approach.
Do you work with children or teens?
Currently, we provide care for adolescents (age 16+) and adults.
Prescriptions & Pharmacies
How do I get my prescriptions after an appointment?
Prescriptions are sent electronically to your preferred pharmacy.
Do you send prescriptions to mail-order pharmacies?
Yes, we can send prescriptions to retail or mail-order pharmacies.
Do you send 90 day prescriptions?
Yes, when it is appropriate.
Emergency & Crisis Support
What should I do if I am in crisis?
If you are in crisis, call 988 (Suicide & Crisis Lifeline) or go to your nearest emergency room.
Do you provide emergency services?
No. We are not an emergency service and cannot provide crisis care outside scheduled appointments.
Miscellaneous
Do you provide documentation for work, school, or disability accommodations?
Yes, we can provide letters and documentation when clinically appropriate. Some forms and paperwork require additional fees that are generally not covered by insurance.
Can I request copies of my medical records?
Yes. Please submit a written request, and we’ll provide records in compliance with HIPAA guidelines.
How do I contact the office with questions?
You can reach us by phone, text, or through the patient portal for non-urgent questions.